Frequently asked questions
Clear answers to tracking statuses, delivery milestones, customs delays, and multi-carrier updates.
Why is my tracking status not updating or showing 'Not Found'?
Carrier systems typically take 24 to 48 hours from label creation to register the initial physical barcode scan at their sorting depot. If your shipping label was created recently, allow 1–2 business days for live transit events to appear.
If the tracking number is correct, we recommend that you wait 1-3 days while the tracking information is available.
What does 'In Transit' mean, and why has my package not updated for days?
'In Transit' confirms your parcel has left the origin facility and is moving between logistics hubs, cargo flights, or regional sorting centers. Parcels traveling across long distances or customs borders do not receive interim scans until arriving at the next major facility.
If the tracking information for your shipment has not been updated, this means that the shipment is still on its way to the destination country, or the carrier has omitted to enter new tracking information.
What does 'Out for Delivery' mean, and what time will my parcel arrive?
'Out for Delivery' indicates your shipment has arrived at your local post office or carrier depot, has been sorted onto a delivery route, and is loaded on the courier vehicle. Standard deliveries occur between 9:00 AM and 8:00 PM local time.
What does 'Customs Clearance Inbound' or 'Held in Customs' mean?
International shipments undergo mandatory border inspection, import documentation verification, and duty calculation by customs authorities. Clearance typically takes 24–72 hours, though inspections during peak seasons or required tariff payments can extend this timeframe.
My tracking says 'Delivered', but I have not received my package. What should I do?
First, inspect common drop-off locations (front porch, side doors, parcel locker, leasing office, or with neighbors). Drivers occasionally mark packages delivered just before physical drop-off. If your parcel does not appear within 24 hours, contact the delivery carrier immediately.
What does 'Delivery Attempted - Notice Left' or 'Exception' mean?
A delivery attempt was made, but the courier could not complete it because a signature was required, secure gate access was unavailable, or the premises were closed. Carriers usually re-attempt delivery on the next business day or leave a slip for pickup at a local facility.
What does 'Shipment Information Received' or 'Pre-Shipment' mean?
The merchant or online seller has generated the shipping barcode label and electronically transmitted details to the carrier, but the physical package has not yet been handed over or scanned into the courier's sorting network.
How do I know which courier is delivering my parcel?
4Trackit automatically analyzes the tracking number format, checksum algorithm, and prefix structure across 1,500+ postal and courier networks to auto-detect the carrier without requiring manual selection.
Can I track multiple packages from different couriers at once?
Yes! You can enter up to 4 tracking numbers separated by spaces, commas, or semicolons in the search bar above. 4Trackit queries each carrier simultaneously and displays consolidated timelines side-by-side.
Why do international packages sometimes switch couriers or tracking numbers?
Cross-border e-commerce orders often use split-leg shipping: an international freight carrier (like YunExpress, Cainiao, or 4PX) handles customs and international flights, while your destination national post (like USPS, Royal Mail, or La Poste) performs final door delivery.
How can I change the shipping address?
You cannot change the shipping address if the shipment has already been sent. You can only wait for the package to reach your country, then submit the request to your local shipping carrier.
I didn't received my order, can I get my money back?
If you want to request for a refund, you must contact the seller (shipper) who shipped the parcel to you.
There are some shipping methods that do not have the ability to track the shipment. In this case, please contact the sender (the person who sent you the shipment). The sender who has all the delivery information can also initiate a formal investigation of the location of your parcel with the carrier in his/her country.